Question 1

❓What is Burdi?

Accepted Answer

Burdi is an A.I.-powered loyalty and payments platform built for small, independent businesses. We help you compete with national chains by making your payments smarter, your rewards more cost-effective, and your customers more loyal.

Question 2

🏪 How does Burdi help my business compete with big chains?

Accepted Answer

Burdi is designed specifically for independent businesses — not national chains. Our A.I. rewards system gives you the tools to offer personalised rewards to customers, without needing big marketing budgets. Plus, you become part of a local network of shops and cafes, where customers are encouraged to explore and support nearby businesses. We’re here to help small businesses stand out together.

Question 3

💸 How does Burdi save me money?

Accepted Answer

Burdi's A.I. gives you better control over your loyalty spending by offering flexible, personalised rewards instead of fixed discounts or generic loyalty cards. That means smarter spending on the loyalty rewards you give to customers, often saving you £100+ per month compared to flat discount and stamp models.

Plus, because payments are handled through the app, you can take advantage of lower-cost payment methods like Pay by Bank, powered by the UK’s Open Banking network.

Question 4

⚙️ What payment methods can I accept with Burdi?

Accepted Answer

Customers can pay using:

Apple Pay / Google Pay
Debit and Credit cards
Open Banking (e.g. Pay by Bank App)

Question 5

🎯 How do the rewards work?

Accepted Answer

Burdi automatically adjusts rewards based on customer behaviour to help you grow your business.

New customers, loyal regulars, and occasional customers are treated differently — ensuring you maximise the impact of your loyalty budget without needing to manually manage anything.

Question 6

📲 What do I need to get started?

Accepted Answer

All you need is a smartphone or tablet. You simply download the Burdi Merchant App which lets you accept payments, check rewards, and manage your dashboard. We provide visual QR code stands for easy customer app downloads and walk you through the  setup in-store with a site visit.

To book a visit and demo at your venue, open the menu on this webpage, click the Book a Demo link and follow the instructions or email us at hello@burdi.app

Question 7

🔒 Is Burdi secure?

Accepted Answer

Yes. Payments are processed by trusted 3rd party banking providers. No card data is stored on our own systems, and all rewards are tracked securely in the app. You also have full access to your data via the merchant dashboard.

Question 8

📈 How does Burdi help me get new customers?

Accepted Answer

Burdi is at its heart a loyalty app that gets your customers to come back more often and spend more.

However, thanks to our A.I. and rewards system, customers browsing the Burdi app see recommended venues nearby based on rewards and their preferences. Many users actively look for local businesses offering rewards — so you benefit from free discovery and cross-promotion within the Burdi network as well as increasing loyalty with your current customer base. #WinWin

Question 9

🧾 Are there any contracts or hidden fees?

Accepted Answer

No long-term contracts. You can start with our free plan, or upgrade anytime. All pricing is clear and listed on our website. No surprises.

Frequently asked questions